Customer Service
ORDERING
How do I place an order online
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. Need assistance placing your order online? simply click live chat for live help.
 |
Can I place orders by phone?
Our order operators can assist you 7 days a week! |
Can you "rush" my order?
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, simply place your order online and select the RUSH service and place your need by date in the field provided. If you need to speak with a live person call us at the number above or click live chat. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both! Please note that the “event date” field has no bearing on processing of the order. This field is used for research purposes only. If your wedding is within 10 business days from today, you may place your order online. Please place your wedding date in the company field during checkout. Or during normal business hours, contact customer service.
We accept phone orders at 425-353-2191. Our order operators are available Monday through Friday 8 AM to 9 PM PST to answer your questions. We'd love to talk to you!
Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by money order, your order must be placed by phone. After your order is placed, please send your check to:ATTN: Customer Service Manager
Ordering Processing/Check Order
Quality Wedding Supplies
9826 7th Ave SE
Everett WA 98208
Please note that all orders by money order will be shipped upon receipt of payment. Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Washington (9.4%).
Do you have a minimum order requirement?Quality Wedding Supplies has no minimum order requirement for most of our products. There are some exceptions, please check the product information pages.
How long does it take to process an order?Once we receive the order, we usually ship each order within 2-3 business days. Personalized items are processed individually, therefore, these items can take a little longer to complete. For this reason, we have added processing time notes to the product descriptions for these personalized items. For Example: "This personalized item may take up to 4-5 business days to ship." If you order 3 items that do not have special processing times, then your order will ship within 2-3 business days. But, if you order any one item on your order that states "4-5 business days", your entire order will ship in 4-5 business days because we ship all your items at one time to lower your shipping costs.
Why do you ask for my event date?We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us Mon-Fri 8AM - 8PM PST at 425-353-2191 or email us at customerservice@qualityweddingsupplies.com .
How do I enter my coupon code?
The coupon code is placed on the shipping/payment selection page during the checkout process. Simply type your coupon code in the coupon box near the bottom of the form and click the redeem button. The coupon code will show up as redeemed in red next to the coupon box after you click the redeem button. When placing coupon codes for free shipping or percentages off plus free shipping, please note that the free shipping will initially be reflected in brackets like ( ) with the charge showing up twice, this amount will be removed as soon as you get to the payment page.
[ to top ]
ORDER TRACKING & UPDATES
How do I check the status of my order?
You have several options for tracking your order:
# Track directly from our Web site
# Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.
# If your order is shipped directly from one of our vendors, please contact our us Mon-Fri 9AM - 8PM EST at 425.353.2191 for tracking information.
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer service advisor Mon-Fri 8AM - 3PM PST at 425.353.2191 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes or cancellations can be made.
What if my order is undeliverable?If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.
How long does it take to ship my orderPersonalized attendants gifts generally take 2 business days to engrave before they ship, non personalized orders generally ship the next business day. Please note that personalized print work may take longer. A customer service agent will call you should an item go into back order status or require any additional information
I'm shipping my package ground, how many days will it be in transit?Standard Shipping delivery times vary from 1 - 7 business days. Note: Business days are Monday - Friday. See the USA shipping map for estimated delivery times for your area. All items are shipped from suburban Seattle, Washington, USA. We use United Postal Service ship packages via Standard Shipping to USA addresses. Please see our shipping map for more up date information on shipping days in transit.
[ to top ]
RETURN GUARANTEE AND EXCHANGES
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your non personalized purchase, please contact us at 425.353.2191 for a return authorization within 30 days of receipt. Please note, your return authorization number (RMA#) will expire 30 days after issuance. Please follow these easy steps.
Step 1
Enter the RMA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.
Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Include your name, address, telephone number, a copy of your ForeverWed invoice, and the reason for the return.
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.
Can I return personalized items?Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.
Can I return edible items?Due to the nature of these items (i.e. they cannot be resold,) edible favors are non-returnable and non-refundable.
Do you charge restocking fees?In order to receive a RMA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.
What if I received my order, but some items are damaged?Please inspect all items carefully when you receive your order. If there is any damage, please call our customer service specialists Mon-Fri 8AM - 3PM PST at 425.353.2191 at your earliest convenience, but no later than 5 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer service specialists will help you file a claim with UPS if needed.
What are the Free Shipping Terms?
All orders with quantity totals over $99, shipping in the United States, shipping ground service are eligable for free ground shipping. If you remove an item from your order for any reason and the total drops under the $99 amount criteria, you will be responsible to pay the original shipping charges on your order. Of course, you can always add another item to your order before it ships by calling customer service to keep your total above our $99 shipping criteria..
[ to top ]
SHIPPING
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 1 business day. If an item requires personalization, production time could take longer, depending on the item. Please allow 2 - 4 business days for personalization.
To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?We ship to Canada and offer pre-payment of customs taxes and duties on express packages if you select that option during checkout. Standard Ground Shipping currently runs around $43.00 but prices may vary. Please note that all customs taxes and duties are recipient's responsibility.
Do you ship internationally?t this time, we do not ship outside the U.S., U.S. territories or Canada.
How is shipping calculated?Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply.
Will the items on my order ship together or separately?In order to offer our customers the widest and most unique selection, some items may need to ship separately. You will be contacted if any additional shipping fee's are necessary in order to meet your need by date.
What does Three Day Air Shipping Mean?Three day air shipping means that you will receive your shipment three days from the date the order ships, it does not mean that you will receive your package three days from the date of your order. The same with 2nd day and and overnight packages. Please allow 2 business days for your order to ship if the order is not personalized, if the order is personalized and you need it to ship quickly, please select Rush Shipping on checkout, this will put your order in line to ship on the very next business day.
[ to top ]
FAQ'S
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.
Do you have an affiliate marketing program?Yes, we do offer an affiliate program. For details, please visit our Wedding Affiliate Program page or email our affiliate manager.
What is your contact information for the press?All press inquiries should be emailed or addressed to the following address: customerservice@qualityweddingsupplies.com
I am a vendor. How do I submit my products for consideration?In our quest for unique products we welcome vendor inquiries. Please email us at customerservice@qualityweddingsupplies.com
Where can I read feedback from your customers?If you'd like to know what our customers say about us, please visit our testimonials page.
How many coupon codes can I use at one time?Only one coupon code can be used per order.
[ to top ]
PRIVACY AND SECURITY POLICY
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the MCAFEE SECURE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning MCAFEE SECURE certification, prevent over 99% of hacker crime.
How do you use my contact information?We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security PolicyCONTACT US
Contact Us
If you have any questions and would like to speak with a customer service agent you can contact us by:
Phone: Call us anytime during normal business hours, at 425.353.2191. We're here Monday through Friday 8AM to 9PM PST to serve you.
E-mail: Email us at customerservice@qualityweddingsupplies.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.
Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 8AM to 9PM PST.
Attn: Customer Relations Manager
ForeverWed Stores
9826 7th Ave SE
Everett WA 98208
